Collecting Information about YouThere may be times (such as when you purchase or order a product, subscribe to a service, register to receive a catalogue or a newsletter, or to participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We may also maintain a record of your product purchases.
Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications from us.
In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyse this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.
Using Information About You
We use the personal information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analysing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Outliving and its Brands.
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from Outliving and its Brands, please let us know by calling us at 1300 585 886, or by sending us an email. Please be sure to include your email address, mailing address, full name, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other personal information with us please contact us the same way.
Please note that any requests to remove or update your personal information may take up to ten days for your email request and 6–8 weeks to process your postal mail request.
Protecting ChildrenOutliving and its Brands take special care to protect the safety and privacy of children. Our websites are general audience sites. Children under the age of 18 years should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise children’s access to the web.
We take precautions, including use of sophisticated encryption and authentication tools, to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.
We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.
You may email us or write to us at Outliving Australia Pty. Ltd. 265 Darley Road, Randwick, NSW, 2031